A really good article, nice and short, but full of truths. In today's information age we've all heard of information overload and communication overload, but really without listening we're just busy fools. If you don't listen to your team, or your customers, you won't have a business for long, certainly not one the best talent will want to work for.
To be an effective leader, put down your phone, shut your laptop, go one to one with your team, ask an open question, and shut up. Just listen. You will definitely learn something.
As Steven Covey said, "Seek first to understand, then to be understood."
When I close my laptop and it’s just me and the person across the table, there’s a connection. There’s energy. There’s the reminder of what’s possible if we focus on what the other person has to say. I’m reminded of why what we’re building together matters. Listening creates spaciousness, which we need to do good work. And the converse is also true: I listen more when I create space in my day. When I have back-to-back meetings, my goal is to get through them with just enough time to run to the other building for my next meeting. When I strategically create space on my calendar to reflect on a conversation and prepare for the next one, I can be more present for others.